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SEPTEMBER 2012 (published: 10.09.2012)
Number 2(11)
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Increase of quality of state and municipal services
Tsyngueva I. Ts.
Abstract. The paper contains an analysis of problems of state and municipal services. Transition towards e-government is recommended as a way to increase the quality of these services. A description of main problems of electronic state and municipal services is given.
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Keywords: state and municipal services, quality, e-government
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
UDC 334.752
Increase of quality of state and municipal services
Abstract. The paper contains an analysis of problems of state and municipal services. Transition towards e-government is recommended as a way to increase the quality of these services. A description of main problems of electronic state and municipal services is given.
Read the full article
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Keywords: state and municipal services, quality, e-government
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