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September 2023 (published: 04.09.2023)
Number 3(54)
Home > Issue > Managing the process of implementing projects
on business process reengineering
Gerasimov K.B.
The purpose of this article is to analyze the implementation process of business process reengineering adopted by organizations, based on the realities of the project level. The results obtained are used to develop a business process reengineering implementation process that can be adopted by organizations to effectively reengineer their processes. The literature review was used to initially develop a conceptual process for implementing business process reengineering, which includes three key phases and five steps. Four case studies were then conducted in organizations that had successfully implemented business process reengineering projects to examine the actual implementation processes at the project level. Semi-structured interviews were conducted with respondents who were actively involved in various stages of the implementation of business process reengineering for data collection in selected organizations. A total of 30 activities were identified that must be completed throughout the process of implementing business process reengineering. The results showed that minor differences in the activities performed throughout the implementation of business process reengineering are due to the lack of homogeneous characteristics, i.e. the type of process being redesigned, the form of reengineering, and the approach to implementing business process reengineering projects. The originality of the study lies in the fact that the work presents a comprehensive view of the process of implementing business process reengineering, including the key stages, steps and sequence of actions that must be followed. In doing so, the paper addresses a clear gap in the literature that requires the development of a comprehensive model that would help in the implementation of business process reengineering to achieve the desired results.
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Keywords: reengineering, business processes, implementation, cases, concept, management.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
UDC 65.01(075.4)
Managing the process of implementing projects
on business process reengineering
The purpose of this article is to analyze the implementation process of business process reengineering adopted by organizations, based on the realities of the project level. The results obtained are used to develop a business process reengineering implementation process that can be adopted by organizations to effectively reengineer their processes. The literature review was used to initially develop a conceptual process for implementing business process reengineering, which includes three key phases and five steps. Four case studies were then conducted in organizations that had successfully implemented business process reengineering projects to examine the actual implementation processes at the project level. Semi-structured interviews were conducted with respondents who were actively involved in various stages of the implementation of business process reengineering for data collection in selected organizations. A total of 30 activities were identified that must be completed throughout the process of implementing business process reengineering. The results showed that minor differences in the activities performed throughout the implementation of business process reengineering are due to the lack of homogeneous characteristics, i.e. the type of process being redesigned, the form of reengineering, and the approach to implementing business process reengineering projects. The originality of the study lies in the fact that the work presents a comprehensive view of the process of implementing business process reengineering, including the key stages, steps and sequence of actions that must be followed. In doing so, the paper addresses a clear gap in the literature that requires the development of a comprehensive model that would help in the implementation of business process reengineering to achieve the desired results.
Read the full article
Keywords: reengineering, business processes, implementation, cases, concept, management.
DOI 10.17586/2310-1172-2023-16-3-60-69