Scientific journal NRU ITMO
Series "Economics and Environmental Management"
Registration certificate ЭЛ № ФС 77 – 55411 от 17.09.2013
registered by the Federal Inspectorate Service for Communication, Information Technologies and Communication Media

SEPTEMBER 2012 (published: 10.09.2012)

Number 2(11)

Home > Issue > Increase of quality of state and municipal services

UDC 334.752

Increase of quality of state and municipal services

Tsyngueva I. Ts.

The paper contains an analysis of problems of state and municipal services. Transition towards e-government is recommended as a way to increase the quality of these services. A description of main problems of electronic state and municipal services is given.
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Keywords: state and municipal services, quality, e-government

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