Scientific journal NRU ITMO
Series "Economics and Environmental Management"
Registration certificate ЭЛ № ФС 77 – 55411 от 17.09.2013
registered by the Federal Inspectorate Service for Communication, Information Technologies and Communication Media

MARCH 2011 (published: 01.03.2011)

Number 1(8)

Home > Issue > Customer focus - the key to the success of the catering.

UDC 536

Customer focus - the key to the success of the catering.

Maksimova M.А., Pelenko O.V.

In a competitive and dynamic development of market relations, catering and restaurant business in general, need creative development and introduction of new technology services, customer focus and satisfaction of its needs, as is the basic condition for success. Loyalty to clients and their preferences for services provide the company's economic success in the market supply.
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Keywords: catering business, customer focus, competitiveness, public catering

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